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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is visible on each page. A pop-up window will open. It includes elaborate info about all the actions that you can perform on that particular page. Each pop-up window opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide array of instructional video clips explaining how to work with our hosting Control Panel. They're intended for those of you who want to see how things are getting done rather than only reading articles. In this way, anyone can swiftly find their way around our hosting Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you need, have a glance at our extensive Frequently Asked Questions section, which contains questions asked by real individuals and provides practical solutions. We regulary update our FAQ section with new Q&A's so as to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, we have a excellent team of client support engineers available 24x7x365 and eager to assist you with any question. Each trouble ticket you send will be replied to within 1 hour (the average trouble ticket response time is just 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 305056

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com